Overview
Our refund policy lasts 20 days. If 20 days have passed since your purchase, we can’t offer you a full refund.
To complete your refund, we require TX proof of purchase. Depending on your coin that could mean TXID, TX Key, or other relevant TX information.
There are certain situations where zero or only partial refunds are granted: you did not follow the shipping carriers terms and conditions for shipping.
Once your information is received and inspected, we will send you an email to notify you that we have received your returned info. We will also notify you of the approval or rejection of your refund.
If you are approved, we will request a wallet address of the coin of original payment method, a refund will be given within a certain amount of days. We will respond with the TXID to confirm refund. Refunds are only given in Monero, Bitcoin, or Litecoin; we do not issue refunds in fiat.
Please note if we find that refund policy is being abused we will not refund your order. Refunds will primarily be given in the event labels are not generated, or not used within 14 days. If a label is printed and accepted in transit WE WILL NOT REFUND under any circumstance.
Contact us at labelgen(at)tuta(dot)com for questions related to refunds. Please only send emails from tuta mail accounts. For tuta mail account please use this link: https://app.tuta.com/signup?ref=bjNXRFFmamE&s=0